Financial Services

Our client are one of the most respected consultancies in the world and are key business service providers to the financial industry. They are now looking for a capable Support analyst / consultant with knowledge of Apex to join them in Paris.

Job Description:

Our client are one of the most respected consultancies in the world and are key business service providers to the financial industry. They pride themselves on being at the forefront of the digitalisation drive and innovative thinking, as such they need capable consultants that are as passionate about client delivery and service as they are. They are looking for team leaders and members for support, development and application maintenance willing to bring pragmatic organization solutions, be involved in strategic and innovative projects while leveraging battle tested methodologies.

Project background:

As part of the support team, your role will be to provide global assistance to the traders, MO/BO and/or the Risk on their working environment, having a complete understanding of booking and billing mechanisms in APEX, and FOBO chain functioning, Risk functionalities.

As part of your main tasks you will be expected to:

• Keep the day-to-day operations of a business running smoothly by resolving incidents, answering requests / queries from traders and other system users as well as driving the continuous improvement initiatives with aim to improve platform's stability and quality.

Your responsibilities will be to:

• Provide assistance to end users for daily activities (in particular Front-Office, MO, BO and Risk) and ensure continuous communication with them.
• Resolve incidents in cooperation with other support teams on Apex platform
• Perform regular checks on production and ensure maintenance operations
• Work with developers to deliver solutions to Production problems and deliver new features to business.
• Ensure efficient communication and cooperation with local support teams in London, NY, HK.
• Deliver product training to end users

You have the following experience and knowledge:

• At least 4-8 years of relevant experience as a functional or technical support team member in Capital Markets, including 2 years on APEX solution.
• Excellent understanding of financial products, in particular Repos and Secure Funding
• Excellent understanding of PnL and Risk indicators
• Knowledge of financial package solution. Knowledge of APEX is a strong bonus.
• Excellent communication and interpersonal skills.
• Client-oriented mindset is a must have.
• Stakeholder management skills (contact with business and IT stakeholders).
• Strong sense of cross group collaborative work and team spirit.
• High reactivity and results oriented.
• ITIL certification is a bonus
• Fluent in English.
• Fluent in French is a plus.

Reasons to apply:

• Friendly and supportive working environment
• Work set in a modern and open plan office in the city centre

Preferred Skills: